Office Procedures

Recent concerns related to COVID-19 (coronavirus) have generated significant public attention and
changes to office & appointment guidelines as prescribed by health officials such as the CDC and the
WHO. Title and settlement companies across the country have developed protocols to ensure healthy
and safe closings in the wake of this uncertainty. Below are procedures currently implemented for the
health and safety of our valued associates, clients, and team.

PRIOR TO ARRIVAL - Clients have been asked (prior to confirmation of any in-person appointment) to verify
that they are not currently experiencing symptoms of illness and have not recently been in contact with anyone
experiencing symptoms.

BY APPOINTMENT ONLY - In compliance with current local and national requirements and recommendations,
all visitation is by confirmed appointment only.

PRE / POST CLOSING DISINFECTING - Before and after each appointment, the chair(s), table(s), and door
handle(s) will be wiped down with disinfecting wipes or alternate disinfecting solution(s).

CLOSING TABLE ITEMS - Pens, papers, extra reading glasses, and other items normally found on the closing
tables have been removed. New pens will be distributed to each closing participant and will not be reused.

LOBBY ITEMS - All reading materials, ceramic mugs and other re-usable items have been removed for your
health & protection.

HAND SANITIZER - Hand sanitizer is provided in each closing area. If none is available, employees and
visitors are asked to wash their hands before and after each encounter.

CHILDREN’S PLAY AREAS - Children’s play areas have been removed at this time. Please ensure that only
those deemed “essential” to appointments are attending.

GENERAL CLEANING - Cleaning personnel are using appropriate disinfecting cleaning solutions for after-hour
services.

WORKFORCE DISPERSION - We have invested in and deployed solutions allowing employees to work from
remote locations when possible while ensuring safe and healthy production and service continuity.

SOCIAL DISTANCING - When possible, we ask that everyone stay approximately six feet from other
individuals. We look forward to the next opportunity for a friendly handshake.

Safeguarding the health and safety of our customers and employees is our top priority.

We appreciate your understanding during these difficult times.